Solarwinds Web Help Desk (WHD) Ticketing System
Click Web Help Desk to access the system.(Bookmark the site for quick access)
Helpful Documentation:Student Help Desk Instructions:A Help Desk account has been created for each student. Use your Google credentials to access Help Desk.Once you are logged in, you are able to submit a help desk ticket.1. Select the appropriate request type2. Select a Request Subtype, if applicable3. Put in a description of your issue4. Click SaveThe Web Help Desk system will send you a confirmation message containing your ticket number.Until you have access to your Google email, you will not be able to see the confirmation email. It is important to check the status of your ticket in the Help Desk system. You can see your ticket(s) on the 'History' Page.Staff Instructions1. Enter your existing district email (firstname.lastname@example.org) and password login credentials2. If the Help Request page is not displayed, click Request in the Web Help Desk console toolbar.3. Select the Request Type option that best describes the reason for your request.4. In the Request Detail section, provide a detailed explanation of your request or problem.5. If you have supporting documents such as log files, screen shots, or configuration files, click Add File and attach them to the request.6. Verify that your Location is correct.7. Complete any additional fields associated with the selected Request Type.8. Click Save to create the ticket.The Web Help Desk system will send you a confirmation message containing your ticket number.